General terms and conditions

General Terms and Conditions of Sale (GTCS) of Solutions Custom Made Sarl

1. Scope of application

– These terms and conditions apply to all orders placed on and govern the contractual relationship with Solutions Custom Made Sarl.
– Customer conditions contrary to these GTC are considered invalid.
– Solutions Custom Made Sarl reserves the right to modify these terms and conditions at any time without notice. Modifications take effect immediately after publication on the site.

**2. Quotations and Contract Conclusion
– Information in catalogs and on the Internet is indicative and non-binding.
– The order is confirmed by the customer by clicking on the online order button, thus constituting a firm commitment.
– Solutions Custom Made Sarl will confirm receipt of the order immediately.
– In the event of impossibility of delivery or pricing error, the customer will be contacted for alternative arrangements.
– Product characteristics (drawings, dimensions, weights, etc.) are indicative and do not guarantee properties, unless explicitly stated.

**3. Identity of the Contractor**
– Solutions Custom Made Sarl, Nomadiq Switzerland, Rue de Combremont 4, CH1908 Riddes. Email :

**4. Delivery** (in euros)
– Delivery by DHL in Switzerland and Lichtenstein up to 30 kg. Beyond that, by transport company to the nearest kerbside.
– Standard delivery times of 2 to 4 working days for items in stock.
– For made-to-order items, lead times will be communicated separately.
– Delivery dates are indicative unless otherwise agreed.
– The responsibility of Solutions Custom Made Sarl is linked to the correct and timely delivery by its suppliers.
– In the case of delivery with assembly, accessibility must be guaranteed by the customer.
– Claims for visible damage or defective packaging must be made immediately on receipt. Hidden claims must be made within 4 days.

**5. Payment and Retention of Title
– Payment methods: Credit card, TWINT.
– The goods remain the property of Solutions Custom Made Sarl until full payment has been received.

**6. Purchase on Invoice** (P.O.I.)
– Payment by invoice possible under certain conditions, managed by an external service provider.
– Solutions Custom Made Sarl remains responsible for the contract, except for payment and collection.

**7. Reservation of Ownership** (in French)
– The property of the goods remains with Solutions Custom Made Sarl until full payment.

**8. Warranty** for
– 2-year warranty on products for defects and functionality, unless otherwise stated.
– The warranty is void if the operating or maintenance instructions are not followed, or in the event of improper modifications or intervention by third parties.
– Minor deviations do not give rise to warranty claims.

**9. back**
– Return of goods possible under certain conditions, with prior agreement from Solutions Custom Made Sarl.
– Goods must be returned within 10 days, in their original condition and undamaged packaging.
– Return shipping costs are at the buyer’s expense.
– The customer is responsible for the appropriate packaging for the return shipment.

**11. Data Protection
– Solutions Custom Made Sarl’s commitment to the protection of personal data.

**12. Liability
– Solutions Custom Made Sarl declines all responsibility for indirect damages related to the use of the online store or to orders placed.

**13. Miscellaneous** provisions
– Jurisdiction: Solutions Custom Made Sarl headquarters. Applicable Swiss law.
– If one clause is invalid, the others remain valid.

*Version: 3


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